IS455 A-Section - Compose Email
Tickets are created in our system by sending a regular email to the appropriate email address. The instructions that follow will help you to compose an email that will cause the system to generate an effective ticket:
Item |
Instructions |
|---|---|
| Email Account | If you will be attaching a .ZIP file to your email, please use your personal email account rather than your University email account. The University email server removes all .ZIP file attachments even from outbound emails. So, your .ZIP file will be lost. The email server for your private email account probably does not follow the same practice. If you will not be attaching a .ZIP file, then choose whichever email account is most convenient for you. |
| To | IS455.A-Section@TrainorHelpDesk.ligent.net |
| Subject |
Using one of the following categories as the Subject will make it easier for us to understand your request:
|
| Message Body & Attachments |
The following list of links is organized by category. Click through on the appropriate link to get tips on what to include in the message body and what to include as an attachment: |
| Your Name | Please include your full name at the bottom of your email. Use the name that you are using in the course. Without this, we will need to guess who you are based upon your email address when we look at your ticket. |
Ready to Send?
If you have entered all of the information above, you are ready to send the email. For tips on sending your email and confirming the creation of your ticket, please proceed to Send & Confirm.