Trainor HelpDesk

User Guide

Tips For: Course Question

The goal in creating a ticket is to include enough information so that we can provide the help that you need in our first response. Otherwise, time and effort will be wasted on requests for more information and clarification. Please use the tips below to make the message body and the attachments to your email as effective as possible:

Item

Instructions

Message Body

If this question relates to an assignment, please begin by stating unambiguously which assignment you are asking about.

In any case, pose your question as clearly as possible. Provide any details that might help us understand your question better.

Attachments If your question relates to a file, please attach the file to your email.