Other - Compose Email
Tickets are created in our system by sending a regular email to the appropriate email address. The instructions that follow will help you to compose an email that will cause the system to generate an effective ticket:
Item |
Instructions |
|---|---|
| Email Account | If you will be attaching a .ZIP file to your email, please use your personal email account rather than your University email account. The University email server removes all .ZIP file attachments even from outbound emails. So, your .ZIP file will be lost. The email server for your private email account probably does not follow the same practice. If you will not be attaching a .ZIP file, then choose whichever email account is most convenient for you. |
| To | Other@TrainorHelpDesk.ligent.net |
| Subject |
Use a short phase the describes the intention of your request. |
| Message Body & Attachments |
Do you best to describe why you are writing. If you have a request, please describe the request as plainly as possible. Remember to include any details that might help us understand your request better. For instance, if you are writing to inquire about a future course that Kevin will be teaching, then please include the number of the course and the semester about which you are inquiring. If there is a file or document that relates to your request, then please attach it to your email. |
| Your Name | Please include your full name at the bottom of your email. Without this, we will need to guess who you are based upon your email address when we look at your ticket. |
Ready to Send?
If you have entered all of the information above, you are ready to send the email. For tips on sending your email and confirming the creation of your ticket, please proceed to Send & Confirm.